Privacy Policy

Who we are

We are Crow Brothers Heating & Air Conditioning, LLC and our website address is: https://www.cbhac.com. We are committed to respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in relation to Comments, Media, Cookies, and Our Text Message Campaigns and Communications.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site or fill out a form or chat with us, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Text Messages

When you sign up for our text message campaigns, or communicate with us via text message, we may collect certain personal information from you, including: Your Phone Number, Your name (if provided), and Any responses you provide to our messages.

By participating in our text message campaigns and communication, you agree to the terms outlined in this Privacy Policy.

How We Use Your Information

We use the information we collect to: Send you updates, promotions, and other relevant information; Respond to your inquiries or requests; and Improve our marketing and customer service efforts.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. We do not share your data with anyone other than WordPress and the Plugins we use on the website, only used for your use on our website. Your personal information is never sold or shared if asked by others. We will not share, sell, or rent your personal information to any third party unless required by law or with your explicit consent.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data Security

We take reasonable steps to ensure the security of your personal information. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to opt out of receiving text messages from us at any time. To stop receiving text messages, you can: Reply with the word “STOP” to any text message you receive from us; or Contact our customer service team at 254-888-2769 for assistance.

Once we receive your opt-out request, we will process it promptly, and you will no longer receive messages from us unless you choose to opt-in again in the future.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by sending a notice to the primary phone number you provided or by posting a notice on our website.

Contact Us

If you have questions or concerns regarding this Privacy Policy or our text message campaigns, please contact us at:

Crow Brothers Heating & Air Conditioning, LLC
254-888-2769

By participating in our text message campaigns, by using our website, and by contacting us through email or phone or text message, you acknowledge that you have read and understood this Privacy Policy.

Updated December 18, 2025.